Klaus Buellesbach

Klaus Buellesbach joined Ace Hardware in August 2009 as Director of the Ace Care Center and Tech Services function. In his role he defines and oversees the service & support initiatives for Ace Hardware. The Ace Care Center serves retailers, consumers, vendors and corporate staff. Through a wide range of initiatives Ace Hardware has been able to improve overall customer service, increase first contact resolution and reduce the cost per interaction.

Prior to joining Ace, Klaus Buellesbach held various contact center leadership positions in both the publishing and hospitality industry including VP Customer Care at Books Are Fun, Reader’s Digest, Director Customer Service, Scholastic Book Fairs and Director Global Customer Service for Starwood Hotels & Resorts.