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Post show Report

September 27-30, 2016
Hallam Conference Centre , Oak Lawn, IL

Meet the Speakers

Keynote Presenters

Lisa Beck

Lisa Beck
Chief Marketing Officer
Main Street Inc.

Alison Circle

Alison Circle
Chief Customer Experience Officer
Columbus Metropolitan Library

Alice Sesay Pope

Alice Sesay Pope
Head of Contact Center Operations and Customer Experience Officer
First Horizon National Corporation

Gail L. Smith

Gail L. Smith
Chief Customer Officer
MetroPlus HealthPlan

Brendan Sullivan

Brendan Sullivan
Vice President, Direct-to-Consumer
VF Corporation

Michael Allenson

Michael Allenson
Principal CX Transformation Consultant
MaritzCX

Daryl Travis

Daryl Travis
Author
Little Things Big Returns - How to Deliver Experiences that Matter Most to your Customers

Speaker

Klaus Buellesbach

Klaus Buellesbach
Director Ace Care Center & Tech Services
Ace Hardware

Terri Kaslow

Terri Kaslow
Vice President of Customer Analytics, Insight & Reporting
OPTUM

Terry Cain

Terry Cain
Vice President Global Customer Engagement
Avnet Inc

Kane Calamari

Kane Calamari
Vice President, Human Resources
Ace Hardware

Bre Cornell

Bre Cornell
VP, Online Channel Manager
Zions Bancorporation

Claudia Hawkins

Claudia Hawkins
Senior Manager of Customer Relations
Whirlpool Customer eXperience Center

Chad Hendren

Chad Hendren
Director of Technology Sales
Virtual Hold Technologies

Urmas Karner

Urmas Karner
General Manager
The Somerset on Grace Bay

Tim Keough

Tim Keough
Vice President
Pershing LLC, a BNY Mellon Company

Jennifer Kovach

Jennifer Kovach
VP of Employee and Customer Engagement
IGS Energy

Jeremiah Lobascher

Jeremiah Lobascher
Contact Center Executive, Head of Baggage Services
Jetstar Airways

Tina Magazine

Tina Magazine
Global New Consumer Ventures Leader
The Goodyear Tire and Rubber Company

Crystal Montague

Crystal Montague
Leader, Participation and Customer Experience
Airlines Reporting Corporation

Rosa Moreno

Rosa Moreno
Senior Vice President and National Client Service Manager
Wells Fargo

Sandra Morrison

Sandra Morrison
Director of Consumer Care
Whirlpool Customer eXperience Center

Gil Resultan

Gil Resultan
Senior Vice President
Wells Fargo

Shannon L. Russo

Shannon L. Russo
Communications Specialist
Whirlpool Customer eXperience Center

Hui Wu-Curtis

Hui Wu-Curtis
Senior Director Customer Strategy
Choice Hotels International

Jane Torrance

Jane Torrance
Director Contact Center - US East
Just Energy

Joani Holmes

Joani Holmes
Assistant Director, Trainer
American Bar Association

Edward Butler

Edward Butler
Floor Manager, Service Center
American Bar Association

John Schell

John Schell
Sales Engineering
Ring Central

Wes Hayden

Wes Hayden
Chief Executive Officer
Virtual Hold Technology (VHT)

Anelia Varela

Anelia Varela
Cisco Language Brand Team
Cisco