Jonas Kong

Dive into the dynamic connection between User Research and Customer Experience (CX) in this illuminating presentation. We'll dissect how insights from user research form the foundation for crafting exceptional customer experiences. Explore practical examples, methodologies, and best practices that showcase how a harmonious relationship between user research and CX design can lead to more intuitive, engaging, and customer-centric products and services. Join us to understand the strategic alignment of these two critical disciplines and discover how their collaboration can redefine the landscape of user satisfaction and overall customer experience.