May 15 - 17, 2024 | Marriott Grand | St. Louis, MO
Le Quiche Singletary
Enterprise Customer Service Director Pediatric AssociatesLe Quiche is responsible for customer experience improvement programs, frontline training curriculums, reputation management for 100 + locations, and grievance advocacy. Her philosophy toward work is based on good leadership – “It’s my job to inspire my staff, to provide them with guidance, and to lead them by example. Only then can we reach our goals.” As an expert in the field of customer experience, she is passionate and enthusiastic about her ability to invoke organizational change!
DAY 1 | Wednesday, May 15
3:15 PM PANEL + QA: Connecting Care: Enhancing the Patient Experience Through Effective Communication
In this interactive session, we will delve into the crucial role of effective communication in healthcare, focusing on how it directly impacts the patient experience. We will explore strategies to understand and speak to the "voice of the customer" in healthcare settings, emphasizing empathy, active listening, and clear communication techniques. Participants will gain practical insights into building strong patient-provider relationships, fostering trust, and ultimately improving health outcomes through enhanced communication practices.
Check out the incredible speaker line-up to see who will be joining Le Quiche.
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