30 April - 01 May, 2019 | Bayview Eden, Melbourne, VIC

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Service Desk Transformation Event Guide

We're delighted to introduce the inaugural Service Desk Transformation summit. Get your copy of the latest event guide to see what we have in store for you this year!

Featured Download

Insights from Qantas, Mastercard and Charter Hall: How Three Businesses are Evolving their Service Desk Processes for Operational & Customer Excellence

While service desks are often viewed as a cost centre - or necessary evil even – for those businesses that effectively harness the data collection and analytical powers of a modern service desk, it does indeed offer a number of potential benefits. Ah ...

How Technology and New Ways of Working are Transforming Traditional Processes

Read on below to explore the seven biggest trends shaping the next generation service desk, and explore how these will shape your future operations.