Insights From Qantas Mastercard And Charter Hall How Three Businesses Are Evolving Their Service Desk Processes For Operational Customer Excellence
Insights from Qantas, Mastercard and Charter Hall: How Three Businesses are Evolving their Service Desk Processes for Operational & Customer Excellence
While service desks
are often viewed as a cost centre - or necessary evil even – for those
businesses that effectively harness the data collection and analytical powers
of a modern service desk, it does indeed offer a number of potential benefits.
Ahead of the Service Desk Transformation Summit 2019 we take a look at three
businesses, Mastercard, Qantas and Charter Hall, that have realised the
benefits of service desk transformation to their broader operations, and
explore how they’re creating the next generations service desk.
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