Insights from Qantas, Mastercard and Charter Hall: How Three Businesses are Evolving their Service Desk Processes for Operational & Customer Excellence

Insights from Qantas, Mastercard and Charter Hall: How Three Businesses are Evolving their Service Desk Processes for Operational & Customer Excellence

While service desks are often viewed as a cost centre - or necessary evil even – for those businesses that effectively harness the data collection and analytical powers of a modern service desk, it does indeed offer a number of potential benefits.

Ahead of the Service Desk Transformation Summit 2019 we take a look at three businesses, Mastercard, Qantas and Charter Hall, that have realised the benefits of service desk transformation to their broader operations, and explore how they’re creating the next generations service desk.


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