What challenges are causing sleepless nights for executives across the country? What decisions will separate success and failure in 2013? To what extent must customer-centricity drive strategy in the years ahead?
Call Center IQ's 2013 Executive Priorities report, a complimentary and must-read resource available here, answers those questions with data from our comprehensive study and supplemental analysis from a cross-industry panel of executives.
Some notable findings from the report are highlighted in the below infographic: