We all know the trendy, universal topics in customer experience management, but when asked to make meaningful improvements in our organizations, we cannot ignore the industry-specific challenges that differentiate successful from unsuccessful firms.
If there were ever an industry prone to unique, intricate customer experience challenges, it is the financial services sector. This infographic, based on exclusive research by Call Center IQ and the Customer Experience Management for Banking & Financial Services conference, reveals what issues are paramount for organizations and professionals in the space.
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