How to Compete in Tough Times

In this episode of Voice of the Customer TV, Barry Berman, Hofstra University business professor and Director of Hofstra's Executive MBA program, talks to Call Center IQ editor Gina Scanlon about his new book Competing in Tough Times: Business Lesssons from L.L. Bean, TraderJoes, Costco and other World Class Retailers. Berman touches on a variety of popular customer service topics, including what the new consumer wants and where they're spending their money. He also discusses how to best uti... To continue reading this story Click Here