New York, NY - If your New Year’s Resolution was to drive your call center or customer management team to best-in-class excellence, you will very soon be able to chalk up 2012 as a success. Call Center IQ today announced that thanks to popular demand, three of its all-time best-reviewed speakers will return to reopen their treasure troves of customer management insights at the 7th Annual Call Center Summit, Orlando, FL, January 23-26, 2012.
All three panelists-- John Cushman, vice president, AT&T Billing Solutions, Angela Blevins, vice president of club services, Bluegreen Corporation and John Roddy, senior vice president and chief logistics officer, Arhaus Furniture—will bring their VP-level expertise back to the Summit, adding even more star power and wisdom to a faculty that already includes senior-level executives from Avon, ING DIRECT USA, First Merit Bank, Comcast, Boston Scientific, Intralox and many others.
Entitled "Inspiring Your Teams and Competing on the Customer Experience," the panel will deliver proven strategies for coaching customer service teams, demonstrating customer centricity in every call, translating satisfaction scores into higher retention, more vocal customer advocacy and additional revenue and blending people, process and technology to prepare for the future of customer management.
And, in the spirit of expanding on their previous presentations and assuring the audience leaves with actionable strategies for generating newfound success, interactivity will be the theme—all three high- level speakers will be focused on answering live questions from participants.
Held at the Hilton in Orlando, Florida, January 23-26, 2012, the Call Center Summit represents a sister event to the iconic Call Center Week. Through high-profile keynotes, groundbreaking case studies, intense panel discussions and limitless networking opportunities, attendees will engage with their senior-level peers and gain invaluable insights into overcoming persistent call center challenges and preparing for the future of customer management.
Registration for the 7thAnnual Contact Center Summit is now open, and time is running out. Details are available here in the Call Center IQ events section.