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Finding Your Inner Customer Service Agent with Barbara Burke

Barbara Burke |

World renowned Customer Management

RECOMMENDED

Emotional Contagion: The Key to Successful Customer Interactions
2012-08-09

6 Ways Customer Analytics Will Empower Agents, Improve the Experience
2012-07-23

Dear Customer: Nobody Likes a Bossy Britches
2012-07-23

Stop Underselling the Importance of Call Center Intelligence
2012-07-18

Upcoming Events

Customer Management Practice

January 1 - December 1, 2030

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Chief Experience Officer Exchange: Emerging Technology October 2025

October 15-17, 2025
Downright Austin | Austin, TX
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Customer Contact Week For Government GovCC

28 - 29 October 2025
Hyatt Centric, Melbourne, VIC
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