Call Center Week Producer Interviews Call Center IQ Advisory Board Member John Cushman, VP, AT&T eSales and Service

John Cushman has his finger to the pulse of the next generation technology. He also is a believer in making global customer data actionable. AT&T believes in innovation especially when it comes to serving its customers. In this exclusive interview Lisa Schulman, Call Center Week producer, sits down with Cushman, Vice President at AT&T eSales and Service to talk customer-strategy and technology. Cushman manages the global operation for the AT&T business direct portfolio and knows the impo... To continue reading this story Click Here