☰

Dan Philips

CCW Digital Editor | 08/10/2010

test

RECOMMENDED

Emotional Contagion: The Key to Successful Customer Interactions
2012-08-09

6 Ways Customer Analytics Will Empower Agents, Improve the Experience
2012-07-23

Dear Customer: Nobody Likes a Bossy Britches
2012-07-23

Stop Underselling the Importance of Call Center Intelligence
2012-07-18

Upcoming Events

Customer Management Practice

January 1 - December 1, 2030

Register Now | View Agenda | Learn More

Chief Experience Officer Exchange: Emerging Technology October 2025

October 15-17, 2025
Downright Austin | Austin, TX
Register Now | View Agenda | Learn More

Customer Contact Week For Government GovCC

28 - 29 October 2025
Hyatt Centric, Melbourne, VIC
Register Now | View Agenda | Learn More

MORE EVENTS