LEGO's Reward Bricks, Colorful Culture and KPIs

Call Center IQ caught up with Jill Ouellette, LEGO's Director of Business Development, after her presentation at this year's 3rd Annual Customer Experience Summit to talk a bit about LEGOs contact center culture. We came away with some interesting answers, but sadly no LEGOs. Check out the video above or a recap of Ouellette's presenation below.