Steering Social Media and Comcast Through A Customer Service Sea Change

Frank Eliason, Senior Director in National Care Operations for Comcast, is famous in his own right. Eliason has become the most recognizable social media customer service expert next to Tony Hsieh of Zappos. Eliason keynoted the 5th Annual IQPC Call Center Summit and spent some time with Call Center IQ before his session. Social media has been a winding journey for Eliason—and along his journey he managed to shift Comcast’s brand and reputation. He’s worked incredibly hard... To continue reading this story Click Here