Customer experience discourse often focuses on what today’s contact centers are doing wrong. That, consequently, makes it easy for the community to overlook the things it is doing correctly.
Barring the possibility that it caters to the exact same customer base, no business should ever directly replicate another’s customer experience strategy. All businesses should, however, use success stories as sources of inspiration.
Call Center IQ’s Call Center Excellence Awards ceremony works to provide that inspiration. Held annually as part of the industry-leading Call Center Week, the ceremony recognizes the individuals, businesses and solution providers that epitomize the notions of customer and employee centricity.
This year’s annual reminder that customer centricity can be real – and that customer experience strategies can be excellent – takes place on June 16, 2015. Tickets are still available – secure your place now!
To be selected by an independent judging panel, the winners will be announced during that June 16 Gala. The finalists are below:
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Best in Class Call Center (Over 200 Seats)
Best in Class Call Center (100-199 Seats)
Best Marketing Team that Supports CS
Best New Technology
Call Center Leader of the Year
Best Contact Center Culture
Best Use of Voice of the Customer
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Best in Class Call Center (Under 99 Seats)
Best Outsourced Provider
Best Technology Solution Provider
Best Training and Development Program
Best Supervisor of the Year
Best IT Team
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