Dr. Nicola Millard, British Telecom's Customer Experience Futurologist, speaks with Telecom IQ's Richard de Silva about the future of the telecoms industry and the growing trends she sees forming. Millard discusses what the modern telecoms customer expects, due to developments like the recession and modern technology. She also gives advice on how to best serve the modern customer space concerning age demographics in the UK.
Nicola will be speaking at the Customer Experience Management Event in London from January 24-27.