Straight Talk with Call Center Extraordinaire Art Hall
Blake Landau | 04/08/2009
- Tags:
- people management
- VOC
- voe
- quality measurements
- voice of the employee
- integrated quality measurements
- IVR
- satisfaction drivers
- service level agreement
- netbank
- measurement program
- after call survey
- SLA
- social networking
- customer segmentation
- presence collaboration
- SLAs
- session internet protocal
- web chat
- voice of the customer
- social networks
- average handle time