Author Dick Bucci, Principal of Pelorus Associates, leads us through the more predominant compliance and liability issues affecting contact centers. Most importantly, he provides insight as to how speech analytics can turn a random compliance effort into a targeted and effective process for identifying compliance concerns so you can make the adjustments required to mitigate risk and protect your business.
Download PDF AttachmentHow Speech Analytics Helps Take Charge of Compliance and Liability
Customer Contact Week | 09/03/2012