The current legal landscape for call recording consists of numerous federal laws and industry mandates. It is important for contact center professionals to have a comprehensive resource that provides general information and guidance on best practices necessary to achieve and maintain compliance and verification.
"Call Recording and the Law " is the first comprehensive, 38-page guide to address several of the laws and requirements that impact contact center operations.
"It's Not What You Like, It's the Consumer"
2013-07-02
Do Manners Matter in the Contact Center?
2013-01-31
July 16 - 19, 2024
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