The Impact of Social Media on Customer Service

In this guide, Impact of Social Media on Customer Service, Plantronics took a closer look into how social media is being used as a new channel for customer service and how Facebook, Twitter and Youtube are being used by customers to engage with (or broadcast to) companies. What was once a one-to-one conversation now has the potential to become one-to-many and every interaction counts as an opportunity to influence your brand.

Download PDF Attachment