How Health Care Reform will Affect CRM

Jim Champy, bestelling corporate author and health care expert, discusses his new book Reengineering Healthcare: A Manifesto for Radically Rethinking Health Care. Champy is best known for his 1992 New York Times Bestseller Reengineering the Corporation. Champy discusses electronic records, cloud computing and digitizing health care, how social media may play a part and how these new developments could create more jobs within customer relations management in the coming years.