Customer Management IQ talks with Mick Cooper Service Manager for Toyota Material Handling Sydney to get a taste of what he'll be presenting at the 2011 Field Service Management event in Sydney. Mick discusses what some of the main challenges are in field technology, and shares some of his team's strategies to tackle them. He also goes into how field service management affects customer service metrics, and some specific new technologies that will improve those metrics. To find out more about Field Service Management 2011, visit www.fsmaustralia.com.au