Why All the Buzz Around Refractive Dialer? Upping the Ante on Call Center Technology

Josh Tillman, co-founder of Refractive Dialer, has what he calls the first multi-line dialing solution with no dead air. You ask, "So what?" In most cases call center technology seems to be more of a hindrance than a help. Often we hear about the problems caused by small-scale call center applications. Tillman identified the business challenge that dead air presents. It's expensive and kills the customer experience. This includes dead air upon connected calls.

Refractive Dialer has possibly solved the problem that plagues the call center industry’s standard predictive dialing programs, resulting in a higher connection ratio, more live connected calls and no dead air, which allows people to prescreen solicitations, information, or political calls.

The technology allows call center representatives and sales organizations to call a greater amount of customers in a shorter amount of time. Refractive Dialer was developed at the University of California, Berkeley (UCB) with leading experts in technology and outsourcing. Tillman and his partner took their invention to Bangalore where it was rolled out. The goal was to generate the greatest amount of leads for least amount of time, cost, and resources. Essentially this would help businesses connect to more consumers in a new and more efficient manner.

Call center technology like Refractive Dialer encompasses telecom and software as service aspects—what is arguably the future of call center technology.

2010 will be a defining year for Refractive Dialer—it could very well be the next big thing.

Tillman is being hit right and left with inquiries from sales organizations, inbound call centers, non-profits and political organizations. Find out why Refractive Dialer could be the key for call centers to survive this tumultuous economy.