In a recent survey of executives across the globe, over 80% of respondents named "customer experience" among their top strategic priorities in the coming year. Yet, few know what it takes to achieve a great customer experience and gain a sustainable competitive edge. In this webinar, you will learn how Canadian Blood Services, a not-for-profit, charitable organization who manages the blood and blood products supply for Canadians, leverages multiple channels to provide a 360 degree view of its customers/donors and improve their overall customer/donor experience. Canadian Blood is increasing customer loyalty through its customer/donor outreach and experience efforts and ensuring its loyal customers/donors return when they need them to help replenish the Canadian blood supply.
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Upcoming Events
Customer Contact Week Asia 2024
July 16 - 19, 2024
One Farrer, Singapore
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Chief Experience Officer Exchange July 2024
July 17 - 19, 2024
The Guest House at Graceland | Memphis, TN
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CCW Executive Exchange August 2024
August 14 - 16, 2024
The InterContinental | New Orleans, LA
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