Innovations Showcased At CCW: Understand Customer Emotions, Leverage Texting, AI & Predictive Analytics

The annual CCW event took place in Las Vegas during the final week of June.  True to its eighteen-year-history, the event offered an unparalleled mix of peer networking, inspirational keynotes, action-oriented presentations and access to some of the most promising innovations in customer management technology.Sheri Greenhaus caught up with some of the innovators, including those who are focused on mapping customer emotions to foster better connections, implementing artificial intelligence t... To continue reading this story Click Here