When it comes to impressive technology, the customer contact world has access to an embarrassment of riches.
When it comes to customer-centric technology, there are only a handful of particularly rich options.
Not all impressive technology is necessarily right for agents and customers. And even if it theoretically is, the organization may not be in position to make the most of the investment.
In this CCW Nashville Speaker Spotlight interview, Anil Ravula of Anthem offers his take on how to navigate the world of customer contact technology. Listen below: