Using Technology to Hire

Furst Person's CEO and founder Jeff Furst talks with Customer Management IQ's Gina Scanlon about his company's hiring techniques, how to determine promising candidates, web-based tools, the ongoing demands of social media and how the at-home agent model is impacing the call center industry. FurstPerson, Inc. is a provider of job candidate assessment tests, web-based hiring systems and recruitment process outsourcing services for the contact center industry.