Following his article, 'Gen Y Doesn't Want to Work in Your Call Center,' Jim Rembach discusses the issue more in depth with CMIQ, including how the economy will affect call centers, developing technology and what the future job market will expect from its workers. Rembach also responds to David Filwood's counter reaction to his article.
Will Gen Y and Millenials Work in Call Centers?
Gina Scanlon | 10/12/2010
- Tags:
- Gen Y
- Gen X
- baby boomers
- call centers
- social media
- technology
- U.S. Department of Labor Statistics
- unemployment
- economy
- Jim Rembach
- David Filwood
- Too Few People
- skill set
- Impending Crisis: Too Many Jobs
- Paula Bernier
- IP Communications Magazine
- consumers
- ethics
- communication trends
- customer experience
- skilled labor shortage
- competitive advantage