Interview with Sandra Levesque of Reservations for Delaware North Parks & Resorts

Sandra Levesque has a compelling story to tell--and it involves the seamless integration of technology and people. Afer her speech at the 5th Annual Call Center Summit, Levesque sat down with us to share her secrets on call center technology. Through her work in implementing a powerful customer relationship management system Levesque has cut costs, improved call center productivity and call quality. Levesque is the Director of Reservations for Delaware North Parks & Resorts, whose portfolio in... To continue reading this story Click Here