There is no denying the struggling customer experience and service landscape in modern commerce around the globe, especially as the world continues to evolve into a predominantly digital style of communication.
However, with challenging economic times comes great opportunity for customer-centric brands to differentiate themselves from competitors
This report will reveal:
• How to capitalize on cloud technology trends and how they impact the customer
• Need to-know consumer behavior trends and experiences via mobile
• The most popular chat apps and messaging channels
• How to deliver an omnichannel experience
How to prioritize personalization in customer service interactions (even in digital environments)
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