What is the History of the Call Center?

Though much of the 14th Annual Call Center Week focused on providing solutions for ongoing--and impending--challenges, it did ignore the history of customer management's foremost mechanism. In an introductory video ahead of the main conference, Interactive Intelligence's Tim Passios exposed the thousands in attendance to "Contact Centers: A History." Examining how the nerve center of customer service has evolved from a system of rock-tossing into one of multi-channel, virtual, automated re... To continue reading this story Click Here