What is the History of the Call Center?
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Though much of the 14th Annual Call Center Week focused on providing solutions for ongoing--and impending--challenges, it did ignore the history of customer management's foremost mechanism.
In an introductory video ahead of the main conference, Interactive Intelligence's Tim Passios exposed the thousands in attendance to "Contact Centers: A History."
Examining how the nerve center of customer service has evolved from a system of rock-tossing into one of multi-channel, virtual, automated re...
