| While self-service IVRs often are implemented as a way to keep costs down through call containment, self-service applications have more recently become a critical opportunity to create better customer experiences. Every customer is entitled to a great customer experience so in this Genesys eBook we highlight 10 key Customer Bill of Rights (or best practices) that every caller expects from a self-service experience and that every business should strive to fulfill when designing IVR applications. Download the Customer Bill of Rights eBook and let Genesys help you stand apart with an IVR experience your customers will actually rave about! |
Customer Bill of Rights
Customer Contact Week | 10/29/2015