Customer Bill of Rights
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|While self-service IVRs often are implemented as a way to keep costs down through call containment, self-service applications have more recently become a critical opportunity to create better customer experiences. Every customer is entitled to a great customer experience so in this Genesys eBook we highlight 10 key Customer Bill of Rights (or best practices) that every caller expects from a self-service experience and that every business should strive to fulfill when designing IVR applications.|
Download the Customer Bill of Rights eBook and let Genesys help you stand apart with an IVR experience your customers will actually rave about!