To find out how you can improve your turnover rates and develop high-performing agents who excel at service delivery, download this complimentary white paper from Parature. Through expert recommendations for motivating and engaging your front-line workforce, you’ll learn:
- How to identify, promote, and train agent managers that serve as role models and mentors
- How properly applied positive reinforcement techniques increase agent job satisfaction and performance
- The pros and cons of pay-for-performance incentive programs
- Tips for developing non-monetary incentive programs
- Important trends that are dictating the ideal skill-sets of customer service reps
- Ways to increase retention through career-path programs