Treat Your Agents Well: Service Thrives on Engaged Employees

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To find out how you can improve your turnover rates and develop high-performing agents who excel at service delivery, download this complimentary white paper from Parature. Through expert recommendations for motivating and engaging your front-line workforce, you’ll learn:

  • How to identify, promote, and train agent managers that serve as role models and mentors
  • How properly applied positive reinforcement techniques increase agent job satisfaction and performance
  • The pros and cons of pay-for-performance incentive programs
  • Tips for developing non-monetary incentive programs
  • Important trends that are dictating the ideal skill-sets of customer service reps
  • Ways to increase retention through career-path programs