Treat Your Agents Well: Service Thrives on Engaged Employees




Download Your Copy

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.

To find out how you can improve your turnover rates and develop high-performing agents who excel at service delivery, download this complimentary white paper from Parature. Through expert recommendations for motivating and engaging your front-line workforce, you’ll learn:

  • How to identify, promote, and train agent managers that serve as role models and mentors
  • How properly applied positive reinforcement techniques increase agent job satisfaction and performance
  • The pros and cons of pay-for-performance incentive programs
  • Tips for developing non-monetary incentive programs
  • Important trends that are dictating the ideal skill-sets of customer service reps
  • Ways to increase retention through career-path programs
TO READ THE FULL STORY