The eagerly anticipated CCW Fall is officially underway at Horseshoe Bay Resort in Texas.
Over the course of the week, thought leaders from some of the most innovative, customer-centric organizations will share wisdom with an audience of hundreds of customer contact executives.
These attending executives will not, however, be mere bystanders. Whether in formal learning environments or informal networking events, these professionals will be sharing their top challenges and ideas.
CCW Digital's Lisa Schulman, whose research fueled the event, is reporting live from the event. She already caught up with a handful of key executives; the video interviews follow: