Customer-centric businesses know that quality consumer experience extends beyond contact center platforms, from contact center as a service (or CCaaS) to CXaaS (customer experience as a service). CXaaS also includes other enterprise systems (from closely related tools like social monitoring, to broader company systems and designs like application interaction, in-store technologies, agent desktops and CRM systems, cloud supported CX and omnichannel orchestration).
Through CCW research and case study driven examples displayed throughout this report, you’ll discover:
5 New strategies and techniques on how to deliver CX as a service.
How to increase your revenue by doubling down on cutting edge CX trends.
How to improve customer relationships through better technology and long term communication strategies.
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