Sign up to get full access to all our latest content, research, and network for everything customer contact.

Special Report: Customer Experience as a Service

Matt Wujciak

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

Customer-centric businesses know that quality consumer experience extends beyond contact center platforms, from contact center as a service (or CCaaS) to CXaaS (customer experience as a service). CXaaS also includes other enterprise systems (from closely related tools like social monitoring, to broader company systems and designs like application interaction, in-store technologies, agent desktops and CRM systems, cloud supported CX and omnichannel orchestration).

Through CCW research and case study driven examples displayed throughout this report, you’ll discover:

5 New strategies and techniques on how to deliver CX as a service.

How to increase your revenue by doubling down on cutting edge CX trends.

How to improve customer relationships through better technology and long term communication strategies.