According to CCW Digital research, 1 out of 4 consumers struggle to get in touch with a brand when they want to get an inquiry resolved.
As a result, one out of three contact centers are now emphasizing proactive engagement to modernize the customer contact operation.
As automation and AI advance, the customer service landscape becomes an increasingly marketable advantage for customer-centric brands looking to capitalize on the customer experience.
This report will uncover:
• Need-to-know consumer trends in the customer service market
• How to build better customer experiences via the phone channel
• How to manage call volume more efficiently
• How to ensure trust and authentication, and retain more customers
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