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Special Report: Establishing Trust in Inbound Callers

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Matt Wujciak
10/06/2020

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According to CCW Digital research, 1 out of 4 consumers struggle to get in touch with a brand when they want to get an inquiry resolved.

As a result, one out of three contact centers are now emphasizing proactive engagement to modernize the customer contact operation.

As automation and AI advance, the customer service landscape becomes an increasingly marketable advantage for customer-centric brands looking to capitalize on the customer experience.

This report will uncover:

• Need-to-know consumer trends in the customer service market

• How to build better customer experiences via the phone channel

• How to manage call volume more efficiently

• How to ensure trust and authentication, and retain more customers

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

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