Gen Y typically makes up over 80% of customer service organizations. They are natural customer service leaders but need the workplace to adapt to them. Learn what makes Gen Y tick in a customer service environment including how to train, reward, communicate and reduce attrition among your Gen Y talent.
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July 16 - 19, 2024
One Farrer Hotel, Singapore
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The Guest House at Graceland | Memphis, TN
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The InterContinental | New Orleans, LA
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