Gen Y typically makes up over 80% of customer service organizations. They are natural customer service leaders but need the workplace to adapt to them. Learn what makes Gen Y tick in a customer service environment including how to train, reward, communicate and reduce attrition among your Gen Y talent.
February 19 - 21, 2025
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By partnering with CCW Digital, you’ll increase brand awareness, position yourself as a thought leader, introduce your solution to the market, make executive connections, while generating new leads. Based on your business goals, our analysts can help align your company with the right opportunity.
As the world's largest customer service online research hub, CCW Digital provides 170,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.
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