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Special Report: Actionable Analytics in a New Era of CX

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Brian Cantor
01/22/2021

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In an era in which the drivers of customer satisfaction can change in an instant and teams are more disconnected than ever before, contact centers require real-time insights and guidance to meet consumer expectations and optimize agent performance. They require actionable analytics.

Wanting something and achieving something are, however, two very different things. Many companies are still struggling to collect the right customer data, let alone unify it across channels, uncover game-changing insights, and then empower stakeholders with pivotal intelligence at key moments of truth.

This special report will help you overcome all existing analytics challenges. It will reveal where customer intelligence programs go wrong, before providing specific steps for making actionable analytics work in today's new CX normal.

Topics include:

- 5 insights that can transform your customer experience

- Scorecard for determining whether your data is "actionable"

- Key mistakes that can undermine your CX operation

- Steps for succeeding with analytics in the omnichannel world

- How work-from-home is transforming contact center intelligence

- How AI is revolutionizing contact center intelligence

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

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