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How-to Guide: How to Achieve a 360 Degree Customer View

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Matt Wujciak
08/11/2020

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When it comes to the most urgent challenges, none affects more contact centers and customer service departments than convoluted systems.

According to CCW Digital research, two of the top five areas for improvement include agents spending too much time on low-value work (32%) and the absence of a 360-degree view (32% as well). 

Featuring insights from WSJ and NYT bestselling author Shep Hyken, CCW Digital analyst, Matt Wujciak, and Kustomer CEO, Brad Birnbaum, this How-to Guide will teach you:

• How to combine digital and human support to communicate consistently across all channels

• The trends in customer relationship management

• How to increase CX efficiency and personalization through AI and ML

• How to improve agent efficiency with a first line of defense

• How to identify the right capabilities in choosing a solution provider

 

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

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