As head of Global Treasury Management Service and Implementation, Heather Magaha has responsibility for driving a positive customer experience throughout the customer’s life cycle. Implementation is comprised of treasury professionals architecting and enabling product usage for customers. Once implemented, Service provides 24x7 direct customer support for all treasury and global payment products from the U.S. and 15 countries around the world.

Previously, Heather held several roles within treasury’s Product Management group. She led Global Receivables Products which included product innovation, profitability, and risk mitigation across a broad array of electronic and paper-based products and services, as well as healthcare industry solutions. Heather also served as head of Product Management Services, providing portfolio promotion, business process, risk mitigation, migration services, third-party oversight, and business administration across the entire product organization.

Earlier in her career, Heather led Treasury Management Client Onboarding, overseeing Core and Project Implementations as well as Technical Support to serve treasury customers. Prior, Heather led Treasury Management Client Services, including Dedicated Client Services, National Services Group, and International Client Service.

Heather has also held roles in Operations, Community Bank sales, and Wealth and Investment Management. Heather began her career in the Investment Operations management training program. She is a diversity advocate and is a member of Women’s Connection, an ally to the Black/African American Connection, and was the founder of the Working Women’s Forum. She also supports her local community as a regular volunteer with the Clemmons Food Pantry and with her children’s Parent Teacher Associations.

Heather earned her M.B.A. from Wake Forest University and completed her B.S. in business administration as a Presidential Scholar at High Point University.