Why James?

James Walterick is Gallagher Affinity Specialty Program’s Senior Vice President of Operations. James is in charge of Affinity’s customer care center, ensuring a dynamic customer experience and overseeing operations, retention, sales, as well as Gallagher Specialty Program’s call center strategy. Since joining Gallagher in 2018, James has played an important role in restructuring the call center central to conveying a positive customer and employee experience. Prior to Gallagher Affinity, James worked as an internal consultant and headed the brokered service call center at the Auto Club Group. He earned his bachelor’s degree and MBA from the University of South Florida, and has a Master’s in Organisational Leadership from The University of Oxford, U.K.