In the realm of hospitality, the delicate balance between operational efficiency and personalized guest service is key to success. How can the integration of automation in customer contact redefine the guest experience, especially for high-value clients? Join Karen Mitchell, Sr. Director, Product Management at Marriott International, as she unveils Marriott's transformative journey toward an automated yet personalized guest engagement model.

Topics Include:

• Strategies for effective integration of automation in guest services
• Balancing efficiency with personalization in customer contact
• Success stories and insights from Marriott's experience in elevating guest engagement