Michael Pace

Vice President, Global Member Services and Operations Virgin Pulse

CCW 2022 Leader of the Year, CCW 2022 Best Culture, CCW 2022 Runner Up Best Contact Center

I wake up each day envisioning how I can inspire companies to create environments, journeys, and actions that help make their customers more successful. I believe, wildly successful companies start with successful customers and associates. My drive is to engineer monumental and awe-inspiring customer experiences; I build cathedrals of customer experience. Starting with a solid foundation of Culture, the Best Talent, Process Management, the Right Technology, and Data Insights, I construct the pillars of a customer experience strategy for contact center or customer care teams, and deliver awe-inspiring experiences. Currently, I build those experiences for Virgin Pulse, as their Vice President of Global Member Services and Operations in Providence, RI. I am also the President of the NorthEast Contract Center Forum, New England’s Largest Community of Customer Service and Contact Center Professionals.